One SAFE Place temporarily halts walk-in services for those in crisis after water damage

One SAFE Place, a local organization that helps victims of domestic and family violence, sexual assault and other types of abuse, plans to temporarily handle crisis response services via its 24/7 crisis hotline, rather than in-person, beginning Nov. 24. 

The decision is due to water damage to both the shelter and client services facility that occurred in September. According to a press release from the organization, an unexpected flood that originated in the shelter caused significant water damage to the facility on Sept. 14, and the remediation process took several weeks before reconstruction could begin. 

“As construction now begins in earnest, we recognize that an active work zone is not conducive to the calm, trauma-informed environment our clients deserve,” the press release reads. “These temporary changes will allow us to uphold that standard of care while restoring our facility to full operation.” 

The press release explained that the organization consulted a nationally-recognized domestic violence consultant to help the transition to virtual services go smoothly. 

Construction is expected to continue until early January 2026. All survivor services will be available during the reconstruction, including: 

• Client Intakes: Conducted virtually with 24/7 advocate access and appointment-based support for privacy and safety.
• Shelter Services: Continue to operate at full capacity.
• Hospital / Child Welfare / Law Enforcement Response: Existing processes for requesting an advocate response will remain without interruption.
• Legal Advocacy: Court accompaniment and assistance with Civil Protection Orders remain fully available via phone or virtual appointment.

Holiday donations and services, which will continue until Dec. 23, have been relocated to 1320 Yuba St. in Redding due to the construction. 

“Our first priority will always be the safety and well-being of survivors,” said One SAFE Place CEO Kimberly Johnson. “While construction limits our physical space, it does not limit our ability to respond, support, and provide hope.” 

The phone number of the 24-hour crisis hotline is 530-244-SAFE.

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